You can trust our products

When you buy new products from E-Repair, you get a manufacturer guarantee whose terms are set by each individual manufacturer.

If it is a new product, it starts on the day you purchase it. E-Repair also offers you the opportunity to buy an extended support (2 years).

Remanufactured electronics are items that have been repaired and/or renewed – with the replacement of all worn parts with new or remanufactured ones –, cleaned and possibly updated in some fashion to be restored to like-new condition. Before sending a remanufactured item to a customer, E-Repair tests its functionality.

When you buy remanufactured items from E-Repair, you get a standard guarantee (1 year); you can also buy an extended support (2 years), but this applies only to some product categories. An extended support offers extra benefits not covered by a manufacturer guarantee, such as extended repairs by E-Repair qualified technicians or its trusted partners. In some cases, and at its sole discretion, E-Repair may decide to replace a faulty product with a similar one or with a remanufactured product with the same characteristics.

Seller’s warranty shall be void and of no effect if failure analysis shows that the product has been tampered with, or repaired by persons other than E-Repair qualified technicians or partners, or that failure does not depend on quality defects in the product remanufactured by E-Repair (i.e., surges, improper installation the plant, improper product storage, explosions, immersion in liquids such as water or oil, accidental and environmental events, etc.). In this case, after failure analysis, you will get a quote to repair your items or to buy a new one.

The time limits for reporting a defect and/or quality discrepancies are those set by the applicable law.

Repaired products are items that have undergone failure analysis and cleaning, and whose worn/faulty parts have been repaired/replaced. Before sending a repaired item to a customer, E-Repair tests its functionality.

Products repaired by E-Repair are covered by a 1-year warranty starting from the day the repaired product is delivered – as shown on the delivery note – to the customer who purchased E-Repair repair service. The warranty covers only the parts that have been repaired. In some cases, you can buy an extended support (2 years) whose terms are those mentioned in a specific offer sent by E-Repair.

The warranty shall be void if failure analysis shows that, after being delivered to the customer, the parts repaired by E-Repair have been tampered with, or repaired by persons other than E-Repair qualified technicians or partners, or that failure does not depend on quality defects in the parts repaired by E-Repair (i.e., surges, improper installation the plant, improper product storage, explosions, immersion in liquids such as water or oil, accidental and environmental events, etc.). In this case, after failure analysis, you will get a quote to repair your item or to buy a new one.

The time limits for reporting a defect and/or quality discrepancies are those set by the applicable law.

When you purchase our on-site repair service, you get a 1-yeat warranty which only covers the defective repaired/replaced part. In this case, E-Repair may decide, at its sole discretion, to repair or replace the defective part.

If, in addition to the part under warranty, another spare part has to be replaced and a different repair service is required, the warranty will only apply to the originally replaced part, and, therefore, you will have to cover all travel, food and accommodation costs and pay for the part not under warranty that must be replaced. It remains understood that the warranty will be declared void if the Supplier's technician ascertains that you have used the part/device not in accordance with its instruction and for something other than its intended use.

Any changes made without the Supplier's written consent, any improper uses of the machine or any unauthorised interventions shall also void the warranty. Once the intervention is completed, the Supplier's technician will issue a report with the operations carried out and advice for the correct use of the machine; if this does not solve the problem and a new intervention is required, this will not be covered by the warranty if it turns out that you have not followed the supplier's advice.

Unless otherwise agreed, in the event of deferred billing for repairs for which your warranty claim was denied, your payment shall be made within the agreed time period. Unless otherwise agreed, if on-site repair did not require the replacement of any part but only labour, the deadline for bringing a warranty claim shall be 15 days from the repair, following which, if the plant or the part/device does not work for the same reasons, the Supplier may ask you to pay for a new intervention in full.

The time limits for reporting a defect and/or quality discrepancies are those set by the applicable law.

If a product you bought is faulty, please contact our Customer Service at +39 0586 951883 to get the warranty returns form you need to send your item back to us. Make sure you securely wrap your parcel to avoid it being damaged during transportation. All items under warranty will be repaired for free and sent back to you. If the item cannot be repaired, it will be replaced with an equivalent product, or – worst case scenario – you will get a partial or full refund.

All items are carefully packed by the manufacturer, and, in some cases, by our staff, and are shipped only by our partners who have proven to provide a high quality service. However, if it is ascertained that an item has been damaged during transportation, the warranty will apply only in some cases. So, please, inspect the package properly before receiving the item, and, if it is damaged or something is missing, do not sign the consignment note, or add this info to the delivery note before you sign it.

E-Repair warranty does not cover accidental damage, such as fall or improper handling by customers after delivery. In this case, after failure analysis, you will get a quote to repair your product or to buy a new one.