FAQs

Remanufactured items allows you to minimise – or even prevent – downtime and to resume production in no time, without compromising on quality, as you will immediately get a courtesy product replacing your broken item. This way, you can save money and you will have your item remanufactured according to the standards of an authorised Siemens service centre. Moreover, some items are no longer available on the market as they have been discontinued, and the revamping process – which is often required to ensure plant compatibility with new products – is complex and expensive.
Contact our team to get a remanufactured product.

REQUEST INFORMATION

You can use the search bar you find at top of screen (in the centre). Just click the search box and type in the code of the product you are looking for, and the product name will pop up. Select it and you will be automatically redirected to the product page. You can then fill out the request form to get a quote or you can contact us at:

commerciale@repair.it or at +39 0586 951883

Thousands of new, remanufactured and obsolete spare parts are available at our warehouses, however, if you have not found what you are looking for on our website, you can contact our customer service to find out is the item you need is available.

CONTACT US

Since we specialise in restoring obsolete and difficult to find products for industrial automation, it is difficult to for us to provide a price list – especially for repair or technical support services – without first checking your product. Our customer service is at your disposal to provide you with a quick and inexpensive solution to resume your facility production.

Since we have both new, remanufactured and obsolete spare parts available at our warehouses, pictures may not be identical to the products purchased. Therefore, in order to avoid any misunderstanding, we decided not to put pictures on our website.

Our quotes are good for one month (30 days), unless otherwise stated in the quotation.

Yes, we ship all over the world, as we work closely in partnerships with carriers that offer affordable rates and quick shipping speeds. If the part you need is available, you can also choose express delivery for an additional charge and have your products delivered within 24 hours.

Our shipping times depend on when your order is placed and on the availability of the product ordered, but we usually ship our items on the day an order is placed. However, each case is addressed to offer you the best solution based on your needs, but also on factors that may affect shipping times, such as time of your request, place of delivery and the characteristics of the product to be shipped. All details and information on delivery times are shown on the quote or the invoice.

All the products we supply undergo stress testing under simulated conditions of use. Moreover, all products remanufactured or repaired by E-Repair are covered by a standard 1-year warranty, and, in some cases you can also buy an extended support (2 years in total). Our customer service is at your disposal also to offer you after-sales support.

All products supplied or repaired by E-Repair, as well as technical support, are covered by a standard 1-year warranty. You can call our customer service at +39 0586 951883 or you can send an email to commerciale@e-repair.it For more information, click here

E-Repair provides an extended support (2 years) applicable to some specific items  starting from the date of purchase of a product or service.

The extended support starts after the standard warranty expires. Find out more about our extended support.

We offer a wide range of payment options, including wire transfers, checks and we also accept the most widely used credit and debit cards, including Visa and MasterCard.

We can accept payments in the world’s most traded currencies; however, we prefer payments in euros (EUR) wherever possible. Payments made in other currencies may be charged.

If you change your mind about something you have bought, or you are not satisfied with the product you have received, you have 7 days to ask E-Repair to exchange it for another item or to request a refund, provided that the product has not been used and is intact. In this case, you will have to bear the shipping costs. For warranty returns or any additional details on our return policy click here

If you wish to cancel your order, please contact our customer service and provide your order details. You can cancel your order within 12 hours from the placement of the order, provided that the package has not already been shipped, or you will no longer be able to cancel your order.

E-Repair purchases both functional and faulty items. In this case, you will receive credits for our services (e.g., REPAIR and MAINTENANCE SERVICES) or to purchase NEW or REMANUFACTURED products. For more information, fill out the REQUEST INFORMATION form and select the SELL option (no obligations at all).

Contact our customer service by filling out the form and you will get all the information you need.